Shipping policy

Shipping & Return Policy

Store Name: catly.shop
Support Email: catlyshops@gmail.com

At catly.shop, we aim to deliver your order safely and on time.

Delivery Time: Orders are generally delivered within 7 days from the date of order confirmation.
Delivery times may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.
Once your order has been shipped, you may receive tracking information when available.
Please make sure your shipping address and contact details are correct when placing your order.

We offer a 5-day return policy from the date you receive your order.

To be eligible for a return:

The return request must be made within 5 days of delivery.
The product must be unused and in its original condition.
The product should be returned with its original packaging, tags, and accessories, where applicable.
Products that are damaged, used, or altered after delivery may not be eligible for return.

To request a return, please contact us at catlyshops@gmail.com with your order details and the reason for the return.

After receiving and inspecting the returned product, we will inform you whether your return is approved and provide the next steps.

If you have any questions about shipping or returns, please contact our support team:

Email: catlyshops@gmail.com
Store: catly.shop